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News & Events, Weekly Updates
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Update work in progress
We Celebrate the 35th Year of the ONIX OA21 and its continuing love and use from all music lovers
& for real people that appreciate what we have done and do . ONIX is not for herd followers.
This update is for those that think we have more information to give them than we post here .
We are trying to catch up after a huge loss of productivity and time . Computers do not make our products, people do.
Completing orders is our priority, replying to emails is not . Time is precious to us right now emails do not fill orders, we do.
Lets compare some interesting reality
Barclays Bank is a 100% admin based business
Barclays is the ONIX main bankers many staff sit in front of computers all day. Admin is what they do.
Barclays business facts
World revenue > 21 Billion GBP
People > 85000
Started in 1690 329 Years ago
Reserves 64 Billion GBP
Barclays Innovate and create NOTHING they sell
Barclays customer Service to us recently.
60 hrs on hold to talk to customer service in the last 2 months. Spoke 2 times . Cut off the rest . Barclays cant fix an error in our accounts after an error they created it. We sent over 50 E mails, and 4 letters 1 recorded delivery and not one went answered in the last 60 days . Customer complaints have contacted us 3 times , but did nothing. They replied to nothing we have sent them . Our primary account is still not 100% correct 90 days later. We still cant call them without hold times in excess of three hours . They have offered us nothing to offset our waste of time for their failure.
ONIX GB LTD.. Product manufacturer
ONIX GB Ltd a Private Limited UK company that makes products from 625 individual parts with over 20 suppliers that make our parts from raw materials that they buy from others just for us .In some cases taking months to make what we order . With suppliers catching up with lost time from acts of law that still cant work at full capacity successfully marching on with no pool of resouces even near to those of the banks with pasison and dedication .They demand our respect and we show the tolerence they deserve.
Onix GB Business facts
World revenue < 5 Million GBP
People < Than 20
Started in 1984 36 years ago
ONIX GB Innovate and create EVERYTHING they sell.
We cant always answer the phone, most dont leave a message, and we rarely reply to E mails in a few hours, do you really wonder why ?
We ask again bear with us we have 625 things to get right and we respect our time , please respect our time too, we use it wisely.
We have had a few people contact us and ask what is the exact state of build for the OA21 Icon .
We consider this an extremely good question and one that deserves a concise answer,so we have decided to
create a page with a breakdown of what has gone on from the idea to now with pictures to bring everyone up to date .
Please check back here for the link that will added later .
We are really busy catching up but...
It has become clear we need to clarify some facts regarding COVID 19 and how it affected us at ONIX GB in the last few months.
We will take this opportunity to thank all that have helped us.
2020 Q1 and Q2
After a law was passed to protect the population of the UK, ONIX was closed for 12 weeks. A duration that was not defined at the start by anyone especially the authorities . We did not know how long it would go on so we could not pass on what we did not know . Some of our key suppliers closed, sadly some will never re-open. We now have to find some new key suppliers, not easy at this time when everyone is trying to catch up while we still have restrictions in place. We none the less do not give up .
Some people clearly had trouble comprehending what COVID 19 meant to others and or companies. We thought we made it clear in our weekly updates . For months we could not do anything to run the company . Neither could most of our suppliers 40% of our productive year vaporized . Car production is 95% down and manufacturing is one of the worst sectors to suffer from Covid 19. We manufacture all of our products in the UK naturally we were affected too.
While protecting our people and mitigating losses to safeguard our future, and that of all our customers past and present we had to deal with multiple critical failure of services and suppliers in just a few short weeks. This while we had no access to our offices. One of those failures was our principle Bankers ( Barclays ) who had a total failure of business support by systems failures within their bank . A failure they could not fix for 8 weeks and even now is still not 100% Limited companies are entities not people we are expected to understand..
We are now emerging stronger and more aware of how to deal with what happened. We have survived this due to our team and their efforts. We cannot turn back the clock and we can only go forward. Our intention remains 100% honorable and our efforts are without equal . We support our suppliers and our customers but cannot replace a 40% reduction of a year without effort and patience of those affected . We remain strong and resolute but time does not stand still. There are countless things to do to support a company every day it never stops.
Some ONIX facts
Built a reputation over 36 years with conviction, ability and great products
is a private driven and independent company with directors and shareholders. It is not a public PLC
is a UK company and part the ONIX group involved in many different actions in the course of business
is an entity run by people in one location that are never expected to work from home
is a manufacturing company, it is NOT a UK high street retailer or warehouse and Its international
makes all of its products in the UK using parts made for it by others, or by ONIX GB at our facility.
relies on suppliers of 625 parts, and can only do what suppliers allow it to do within their time frame.
does not buy goods and sell them on, and it does not buy anything from outside the UK.
was adversely affected by COVID 19 along with thousands of other companies across the globe
followed all legal obligations during the covid crisis and will continue to do so, and will never be intimidated .
While making the unique production run of just 35 OA21 ICONS and relying on just one person to make them (OUR CEO ) deliveries have been delayed due to the above . Our CEO was directly adversely affected by COVID 19 for the entire duration. This was made clear in communication sent to all customers waiting for deliveries . He is human and is not owned by the company
With the above in mind we updated our site within the ability we had while considering the situation . We have had praise from many of our customers for what we do and the efforts we make . We appreciate those people and will reward them . We know our delays are annoying, but to no one more than us .
We will supply everything on order as soon as we can, and when it's safe to do so. Only at the standard we demand ( Signatures and proof of ID are required on all deliveries something currently not available ) In the mean time if anyone wishes to discuss any aspect of the company it is recommended they call us. While considering our workload and the fact we are flat out busy concentrating on fulfilling our commitments
There are always some for reasons only know to themselves trying to seek personal glory with media attention . In reality most of these glory seekers are not even our customers. They were not in the past or now our customers, even though they say they are. These people have our pity, but we do not have time to rise to their efforts or sink to their level . We make awesome audio equipment and are busy doing so . We will continue doing what we know is right at ONIX with the conviction that we need for all our genuine customers .
Negativity has no home at ONIX,we only go forward with those that know why.
ONIX AUDIO REMAINS UK INDEPENDENT
It is clear to us the situation in the UK we are having to deal with due to Covid19 is not obvious to other countries. We suspect this is due to a lower numbers of victims and less restrictions within their own environment .We of course understand why, and have empathy of their own world of challenges outside of the UK both financially and otherwise . We wish them luck for the future as we all have been affected in some way .
Lets get positive,with great news
We will be introducing a retrofit optional Bluetooth and DAC board for use with the DNA range, and the OA21 Icon amplifiers in Q4 2020. Each upgrade has a retail price of about 300 GBP . We have decided to reward and say thanks for your patience, anyone still awaiting completion of their order as of today's date 10-06-20. We will give you this upgrade Free of charge.*
Who is this gift for ?
We will send out ( FOC ) to every customer that has journeyed with us and understood our plight through the 2020 crisis, one upgrade board of their choice in Q4 2020 . This board is for every outstanding order as of the 10-06-20 and delivered after this date . It can be fitted by the user or a dealer if required and will be sent in Q4 of 2020 to the original order customer . This is a gift for your understanding and patience while we battled during what can only be described as our hardest time in history . You will be the first to have one of these upgrades so we ask you let us know what you think. You will be our review panel for these upgrades.
We are still aiming to deliver most units later in June 2020, and we are trying our best within the parameters of given dates from our UK suppliers . We are concentrating on producing and delivering orders. Like all companies in the UK we have limited ability to make some of our suppliers deliver faster. This as many were closed during this time and like us are just now catching up. We thank all that have traveled with us at this hard time and supported us when we all needed to work together. We have made it clear our passion is our driving force, not just pursuit of profit . This situation did lead to delays as we will not compromise our quality and we source most of our bespoke parts in the UK at time when most of it was closed .
We put health and lives first no matter what, it is at the top of our list. We manufacture in the UK and we think it will pay off for everyone in the long run.
We just want to thank our customers that can see why we do what we do , and stuck with us .
* will be sent and applies to the original buyer only.
195 Countries with 8 Billion people
We made only 35 ONIX OA21 ICONS never to be made again.
Onix still continues forward with positive people and direction for the future.
Deliveries were delayed due to supplier issues and UK laws for COVID 19
Now aiming to meet all deliveries of this rare gem in June
The latest closed customer update has been sent by email to awaiting genuine customers.
We are working relentlessly to get up to speed , we suggest all communication from us is read thoroughly
Due to incorrect details provided to us, some emails have bounced back when we sent them
if you have not received our latest update from 27-05-20 or do not understand it.
Please check your filters and your inbox acceptance settings then send us new details so we can address both issues.
Also Note :-
Due to work load personal updates can only addressed when time permits, deliveries are our priority.
We can only handle limited calls so leave a message and we will get in touch if we need to.
Q & A
It would seem we need to clarify some facts due to Covid 19, and the questions it has created amongst some people and their understanding of it, to them , and to us. We thought we made things clear in our updates, while asking for patience and understanding.
This Q & A should help.
ONIX actually manufacture products, what does this mean ?
We use multiple suppliers to supply us with parts that they make for us , or get for us. This so we can build our products , in our production facility in the UK, using hundreds of parts for each unit . People do this as computers cant do it, and it can't be done at home . UK suppliers have been affected by UK lock-down laws, and cannot fulfill our contracts. Most have closed to protect their staff . ONIX GB are legally obliged to adhere to the same lock-down laws, and so it continues .
ONIX GB is a UK entity, the people/staff that are required by our suppliers, and needed to complete these contracts, have the choice to stay at home This has affected us too, as it is a reality of lock-down and UK law.
What does the above mean ?
We cannot work in our usual manner, preventing us from working to our usual patterns in our usual location . Computers do not achieve our productivity, and we will not break the law. Nor should we be expected too.
But why are worldwide orders delayed ?
In addition to the above reasons , carriers are charging up to 200% more to deliver goods, If they would collect them in the first place. This because fewer flights are able to take cargo, and many airports worldwide are closed. Countless airlines are grounded. If we did send goods, they may get stolen when being delayed, and that would be our loss , even if we accepted the additional cost of carriage, this type of loss is a risk we won't take .
Does this really affect all deliveries ?
A 95% reduction of capacity in flights and the above lock-down means getting everything to make our stuff has been a problem , even if we could resolve all of these areas, delivering them to our customers is still a problem. Never forget we don't buy boxes with products in them to sell, we make our products and we sell them .
Should I be worried ?
ONIX GB is established and a solid company , we have been affected by our bankers ( Barclays ) from serious errors they recently made, and our inability to talk to them due to COVID 19 has taken crazy time ( 60 hrs in a month, and its still not resolved ) this did not help our efforts trying to resolve our progress , but ongoing financial stability, along with our decisions not to be dependent on UK banking, will see us through this .
No you should NOT be worried we are not.