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News & Events, Weekly Updates
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We Celebrate the 35th Year of the ONIX OA21 and its continuing love and use from all music lovers
We as a company make choices based on information, we cannot at any stage alter anything outside of our control or knowledge. Sometimes we would like too, but that's not reality . The current need to protect ourselves was created by others and their greed , but allowing all of our suppliers and staff the choice to do what is required to protect themselves, and their families, is called humanity . Thankfully we are based in the UK, and we have this freedom and respect to do so .
We have been shocked and stunned at how many people have no comprehension of the impact this situation has had on global business and personal life. We suggest everyone try to adjust and understand how this affects them by reading news, and understanding the long term effects of a closed mind. This virus will affect every single individual on the planet at some point from now on in . We do not condone how this came about, or people that think its not their problem and do nothing to adjust their lives and try to resolve it . 7 Billion people live on one sphere ALL OF US HAVE THIS PROBLEM ..all of us need to resolve it . We are intolerant of those that think they are not affected . We are equally intolerant to those that are exploting the situation such as carriers to name just one set . We are working to keep things moving , and we really appreciate the many others that know how hard our task is, more than this we thank those that appreciate us for trying .
We actually make our products in the UK , we buy/make parts, from suppliers within the UK , then we assemble the parts, to create ONIX products. The final ONIX product that you enjoy is created and made by us. We are proud, that we still do this . Many others don't, and it has never been easy . Everyone would do it if it was . We value our customers, and we love what we make, but we are also human. ONIX GB will survive this period of time by foundations laid down years ago, but we ask everyone to understand we are people above all else, and we can only do what time and current conditions permit.
We will try to answer E mails within 48hrs ( if an E Mail request is something we can answer considering reality of existing restrictions ) , we will answer the phones during working hours , and we will carry on doing the very best we can. Our units don't grow on trees , we don't buy our units ready made from China , and we ACTUALLY MAKE our units. This takes time ,skill , effort and know how . We normally do this within one location. We need not tell you the challenges with this format .
All of us must try to bring this terrible situation to an end quickly, by considering others, while protecting ourselves and our loved ones. We want to go forward as quickly as we can, we ask everyone help us to do so, and consider our challenges in the process.
In the next few weeks we will be adding extra areas to our site and updates of interest to many enthusiasts
Keep checking back .
We manufacture products ( actually make ) in the UK . We do not buy boxes with product inside to sell, we make our product.
No one can be blind to the restrictions imposed upon everyone at this time, and we are also subject to UK and international covid 19 restrictions. Flights of all nature are reduced to less than 50% of normal capacity so we cannot predict or offer accurate prediction as to timescale of deliveries, we like others join the queue
Many companies in the UK are closed by law, while trying to deal with this crisis.
We are doing our best within new UK emergency laws, using available staff to address the covid 19 hurdles.
Everyone must show consideration and tolerance, to all people with no prejudice at this difficult time.
A personal message from our CEO Mr Adam Worsfold
Repeating what has been said so many times about COVID 19 is not required , but like everyone on this planet ONIX GB as a group of people , dedicated to making great products, have to put our personal safety above all else at this time . While considering the situation, it is not a time for blame. Blame is an irrelevant emotion that we all need to put aside . We must all safeguard ourselves and our families , and consider the devastation in all areas of life that is currently being placed upon our neighbours and partners across the globe.
With the above in mind considering the speed and dynamic nature of changes, we will continue to do what we can to operate, however, we are under no illusion that we can completely resolve the daily hurdles presented to us without some effect . We , ONIX GB being a strong company , will bring everything we have planned to a required result . We do not make excuses, so we will reward every single one of our loyal customers for understanding of this situation thats being placed upon us. We appreciate everyones tolerance during this time and process of the UK, and everyone on the planet, returning to normality.
Our phones will be answered during working hours, while we are all working from home, this may lead to some delays in answers to any enquiries you may have, but I am sure most people would understand . All deliveries will be made as the situation permits during this time . However, we like yourselves , must protect ourselves , and nothing must come above all of us taking great care at this time for each and everyone of us . Worldwide.
( CEO ONIX GROUP )
It is clear everyone is being seriously affected by the dire global situation. We are doing our best to mitigate any disruption within ONIX. We actually manufacture our products with over 625 individual parts to make one single unit. Over half of these parts are made for us to our design - Even our product boxes are made exclusively for us.
This is what makes ONIX unique and helps us to maintain the quality we acheive.
Our task is not easy , and as we are not machines, and neither are the craftsmen that make our parts
we all get tired too. We are human.
Extended time is being consumed and is unavoidable, but we are a solid company with no debt, no loans or bank demands so we are determined to keep moving forward through these trying times , always mindful of expectations. We know our products and quality will be upheld, all we ask from each customer is understanding that this is a global situation and we are doing our very best within our abilty to do so. We at no stage like excuses ,
but right now all of us need to be tolerant and understanding of the many others that are suffering.
We have made a decision due to recent global disruption of supply chains, to bring forward our end of year stock check This enables us to re-stock sufficient supplies to meet our existing and future demand.
We will be closed to phone calls from 04-03-20 until 09-03-20 and we will re-open on the 09-03-20
Like all companies worldwide we are subject to market forces and various changes in the business environment, we do not believe exploitation of any situation warrants price increases, unless justified . We do however have to make a profit so we wont just lay down and accept some of these increases. We all know prices tend not to change once accepted . The recent unprecedented price increases in some goods or services we use is both unjustified and without merit . They are not real cost rises , they are just exploiting the current situation. We know this .
Many companies choose to pass these spurious costs on to the customer, but we do not . We have chosen to fight them by sourcing suppliers that work within ethics of cooperative business . We are using OUR time, to protect both the quality of what we make, and our need to remain competitive.
In one case a key component increased by 700% in the last month !! We have since found the same device somewhere else for the price we normally pay . This source process does however take considerable due diligence and time, so we thank everyone for the understanding of why we take this stance, and the continued understanding of why we do this to safeguard our future, for every one of our past, present and future customers .
OA21 Icon Update
We are very pleased with progress of the OA21 Icon, and are happy to say that most payments are now cleared as of the 24-02-20 and all orders accepted. Naturally in true ONIX tradition we will make sure each unit is how the buyer expects it and we will notify every buyer when we are ready to ship .
Note :- We will only ship to the original payment address ( unless we have received advice of a new address already as of todays date 24-02-20 ) . We now cannot allow personal collection as we must have a carrier delivery confirmation . We are still waiting for final back panels ( This part is 100% new so had to go through usual R & D where there is no shortcut ) but we don't anticipate a delay at this point .
We are at constant battle with carriers, so we have reached an agreement that all shipments will be insured and all shipments will only be sent on Tuesdays and Wednesdays . We will not ship any other day
We are stunned at the regular theft of our products by carriers, and must make it known that if any stolen products are bought from E bay or any other site, or by any other method they will not be supported in any way . No parts will be supplied or any upgrades sold for the life of the unit . We offer a service of authentication of all our products made from 2014, so if you are offered any products to buy not directly from us, you can call us or E mail us with a request to check any product you may be offered . We will confirm its status before you buy it . If it is stolen we will let you know . We encourage resale of good quality products, but we must all stop the market for stolen goods .
We have received final payments from all but 2 Icon orders , we have today released 2 more OA21 Icons for sale on a first come basis , they will need to be paid as an order fee, and an immediate final fee sent for payment as variable country shipping costs will be added to the final invoice, to be sent/paid within 24 hrs. We are pleased that security checks are nearly complete and have worked to protect us .
Things often occur when time moves on, and as such communication with us , is crucial when circumstances change . We thank everyone for prompt final payment of the OA21 Icons, and we look forward to shipping soon when all are completed and ready.
We are waiting for serial no plates, and final revisions to the ICON back panel. Changes due a data file error and laser cutting problems were required and these had to be remade .These changes are not delaying our process , but are just part of any production procedure . We are extremely excited about everyone receiving their OA21 Icons as the new ONIX OA21 ICON is truly the best OA21 Ever made . We know you will agree .
See the back panel errors of the OA21 Icon here
Invoices and final payment requests will be sent today 10-02-20 for the OA21 Icon to UK customers. If you have not received or paid a final invoice and you are an export buyer please contact us urgently .
Payment can be made on line with your specific voucher code contained in the email . Using the link within it . This final payment will include a reduction for you order fee already paid, and a fixed cost of carriage within the UK added to the final invoice.
OA21 Icon Options
Moving Coil Boards April 2020
We have managed to sourcea limited number of original transistors , that were used in the original MC boards of the OA21s, these were very very good and they made the sound exceptional , so we will make a limited number of MC boards using the older design for MC type Vinyl cartridges for the OA21 icon ( NOT OA21 original amps ) . This board is not available until April 2020.
Soap 20 April 2020
Development of a new "Soap 20" for the OA21 Icon is underway and will become a stock item , these will be retro-usable with older OA21s amps , They will be released in April 2020, we have taken the opportunity, to develop the new unit along side the OA21 Icon . Early prototypes are showing great benefit.
For older OA21 amps a change of socket on the back will be required , we will try to appoint local agents to carry out this work . We will supply kits to do this work to them . They cannot be supplied to end users .
Requests for the final payment of the OA21 Icon will sent soon , you will receive an E mail with instructions of how to pay , and it will need to be paid within a few days . We will then ship all icons after payments have cleared . We are undertaking additional security checks for these payments, so if you have any problems with payments on line, please contact us via the contact form here
The order fee paid for all orders of the OA21 Icon amplifiers CANNOT be transferred to other customers
This is due to continued attempts at fraudulent claims for orders that were never placed of both DNA range products and others on our site .
We cannot reply to UK E mails for progress of orders , irrespective of company time restraints for dealing with E mails , the claims for false orders are almost always made by E mail, and a simple telephone call tends to address this issue. Most false claims have been made from within the UK. Updates for anything from the UK must be by phone .
The OA21 Icon has over 300 parts, some had to be remade from original product samples. We have since had to convert files and redraw parts at very time consuming cost, so that new machines can read new file formats to make the parts we require , we were determined to make the icon the way it has to be to emulate the original OA21, but this took far longer than anticipated for some case parts and changes to manufacture processes . Today's methods of production and a 35 year old design has presented some issues with timed deliveries , it is well known that the UK is our preferred supplier source, but equally the UK is not known for its timed reliability . The original PCB also had to be re-laid as the original files were not compatible with any of the latest software that makes PCB boards . We have done these things but are still waiting for some parts to be completed.
The OA21 Icon will be the best OA21 Ever made and we are really pleased it will wear that crown .
We will issue invoices for final payment 14 working days before despatch, ( After cleared/Processed funds ) and all icons will be despatched together so as to be delivered at the same time WORLDWIDE . We will post pictures of progress in the near future, and create a page of the making of OA21 icons when all have been delivered and received .
Onix is ready for Q2 in 2020:-
The USA is integral to our 2020 plans .
Better than ever, ONIX and the USA will work to bring a new range soon .
We will also launch two new ONIX Owned brands
Onix owns 10/10, and Shaved Monkey ! They are Coming ..
The DNA45's are now limited with Delivery will be in Feb 2020
A British Made low cost ONIX Amp.
"One of the best bargains in hifi"
This is as quoted by a new ONIX DNA 45 customer in Jan 2020
Fantastic take up of all 2020 stock for the DNA 50 Ultimate
DNA50 Ultimate for 2020 , none left for all of 2020 DNA 50 Ultimate with personal Name/Date/ milled for the first owner on the serial number plate ( Free Choice Option )
Introducing New Product
We have introduced our " Speaker Spike stabilisers" click here
Why dont you sell via retail dealers ? We get asked more often .
Everyone wants value , Everyone wants a good deal. The world is changing its 2019/2020
We had to choose , and we know its right , lets compare why.
High Street ( we still use Agents for some products )
Benefits:- Personal Service ,hear it , feel it , be reassured its good then take it home.
Negatives :- Cost typically 50% more you pay for shop rent , staff wages & with many you get profit based sales tactics
Direct ONIX - manufactuer sales :-
Benefits : Save 50% of cost , built for you , Try in your own home with your system, support,
Upgrades and offers , DSR ( EU )
Negatives:- Wait longer to get it - Nothing worth having is not worth waiting for .
2019 ..August Update .. perfection takes time
Its August 2019, the UK has welcomed Boris Johnson as our new Prime Minister , ONIX has had a few delivery delays due to our continued managment of quailty and never degrading our standards. We know perfection comes to those that know its not instant. We welcome our new Logistics company " Inexpress " and look forward to using them for all of our deliveries worldwide . We are reducing the DNA50 for just 2 weeks until the 20 August 2019 . Delivery will be in late September for those ordered in August with our August discount . We have adressed our e mail server and suggest if you have sent a E mail in July please resend it as many got lost , emails are not an exact science.
WE NEVER IGNORE YOU ..Or call us it works so much better