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News & Events, Weekly Updates
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We Celebrate the 35th Year of the ONIX OA21 and its continuing love and use from all music lovers
& for real people that appreciate what we have done and do . This is not for everyone only a few.
Onix is moving forward , 36 years will take more than covid 19 to stop us
The lastest updates have been sent by email to all Onix customers.
Due to some incorrect email details provided to us, some emails have bounced back when we have sent them
if you have not received our latest update .
Please check your filters and your inbox acceptance settings then send us updated details
Also Note :-
Due to work load until further notice all updates will only be dealt with by calling us
We will not reply to ANY email enquiry for updates you must call us .
The UK is gradually getting back to work, we will be talking to our suppliers, and making sure we can get back on track as soon as time permits, and THEY return to work . We require all of our customers to comprehend the manufacturing process we undertake ,and its time scales, and the fact we dont buy boxes with ready made parts or complete units inside them , we require that our customers appreciate our efforts and in particular the fact we are people doing our best , more than all of this understand the damage the UK lock-down created to business , damage that cannot be removed by the wave of a magic wand, or evaporate the time its takes to fix . We had to abide by an act of law in the UK. We are no more happy about it than anyone else, of that be sure . Every single profit anyone made for the last 12 months has been wiped out in just 3 months or less and we as many others are still doing whats right and marching on to put it behind us. The situation changed daily with no time limits set, business does not work well under those conditions .
We must concentrate on resolving our required deliveries, and need to spend 100% of our time doing this, for us, and every one of our customers . Allowing us to get work done can only be good for all . All customers are equal . We make great hifi products, and it is what we do, we ask everyone let us do this without interuption. We ask everyone to understand the reasons why, and we ask everyone to read the news worldwide . We are not a retail store, we are an international manufacturer with customers and suppliers across the globe , we did not create this situation, but we are having to deal with it , our customers, our governments , our families, and all 7 billion people.
With the above in mind we will NOT deal with any phone calls, or inquiries for the next 2 weeks , while we deal with the situation, and we will not answer any E mails. This primarily as we do not have any time scales at this point , and neither do our suppliers, or does the current government , or in fact anyone else . Using carriers or sending any goods out for at least the next 2 weeks may cause us a loss of those goods , we have been advised not to send anything . We are not prepared to take any potential loss from doing this, so no goods will be dispatched for at least 2 weeks . Hopefully we will resume a form of normality after we have had the time and been left to get up to speed, and work with efficiency once again.
The vast majority of our customers continue to be really supportive and we sincerely thank them.
A few have made us question their knowledge of the real world, with their clear communicated lack of how it works.
Q & A
It would seem we need to clarify some facts due to Covid 19, and the questions it has created amongst some people and their understanding of it, to them , and to us. We thought we made things clear in our updates, while asking for patience and understanding.
This Q & A should help.
ONIX actually manufacture products, what does this mean ?
We use multiple suppliers to supply us with parts that they make for us , or get for us. This so we can build our products , in our production facility in the UK, using hundreds of parts for each unit . People do this as computers cant do it, and it can't be done at home . UK suppliers have been affected by UK lockdown laws, and cannot fulfill our contracts. Most have closed to protect their staff . ONIX GB are legally obliged to adhere to the same lockdown laws, and so it continues .
ONIX GB is a UK entity, the people/staff that are required by our suppliers, and needed to complete these contracts, have the choice to stay at home This has affected us too, as it is a reality of lockdown and UK law.
What does the above mean ?
We cannot work in our usual manner, preventing us from working to our usual patterns in our usual location . Computers do not achieve our productivity, and we will not break the law. Nor should we be expected too.
But why are worldwide orders delayed ?
In addition to the above reasons , carriers are charging up to 200% more to deliver goods, If they would collect them in the first place. This because fewer flights are able to take cargo, and many airports worldwide are closed. Countless airlines are grounded. If we did send goods, they may get stolen when being delayed, and that would be our loss , even if we accepted the additional cost of carriage, this type of loss is a risk we won't take .
Does this really affect all deliveries ?
A 95% reduction of capacity in flights and the above lockdown means getting everything to make our stuff has been a problem , even if we could resolve all of these areas, delivering them to our customers is still a problem. Never forget we don't buy boxes with products in them to sell, we make our products and we sell them .
Should I be worried ?
ONIX GB is established and a solid company , we have been affected by our bankers ( Barclays ) from serious errors they recently made, and our inability to talk to them due to COVID 19 has taken crazy time ( 18 hrs in just 4 days, and its still not resolved ) this did not help our efforts trying to resolve our progress , but ongoing financial stability, along with our decisions not to be dependent on UK banking, will see us through this .
No you should NOT be worried.
When will it be resolved ?
We along with the rest of the world, would love the same question answered ,and we consider the more people working together to stop this , the sooner it can be done, the sooner we can get back to normal . The sooner we can get our lives back, the sooner we can enjoy music again with the great stuff we actually make . Hopefully soon we will report progress , and we can all put this behind us .
We have been asked when we will be introducing our owners section. In the next few days it will be active, we are currently checking the integrity of data security, as to conform to the GDPR . We look forward to all owners, old and new to the new password protected owners area , to address all support for all onix owners . Dont forget to request registration at the e mail address below with you serial number or pending order details .
Please send your Email to - email@example.com
ONIX GB is proud to be independent, changes within the UK are stressing too many people at this point . We are dealing with the situation as is everyone else. We have key suppliers that are not able to function, directly affecting us they need aviation to deliver in some cases . We all need to make this situation a thing of the past . No one is isolated from its effects.
We are working hard to make the required changes to our site, and the company, to enable every one of customers to have understanding of ONIX at a far deeper level , to aid our future and what we do or make , more than this ..why we do it . Its clear the time is right for changes across the globe. Money is never above lives and nor should it be .
I personally thank every single customer that has supported us, and continue to do so, during this time, and I will protect what we do with the passion the ONIX brand creates . I will ensure we deliver everything we need to as soon as possible , and I will make sure we become stronger every single day . I am even more determined to remain free of "bank dependency " that virtually everyone has subscribed too, and I am even more determined to survive and grow , if only so that we all still have a choice of what we can buy and make. I love music and quality sound, and I love what ONIX make . When more people join us, more people will understand why we exist . Stay Safe everyone .
Adam W ( CEO )
I am really appalled at today's news ( 29-04-20 ) that British Airways who just over 2 months ago via Willy Walsh ( The CEO of the Group ) said they have 8 Billion GBP in cash in the bank live on sky news, announce a reduction of 12000 staff. Not a single thought, just to line the pockets of their greedy owners . British Airways sums up corporate leadership today, in their world their staff are not people with lives, they are only a number. BA you are a disgrace to the word BRITISH . We all know you have done this because you can, not because you have too . Dont forget we know you are only paying 20% of staff saleries with the government paying 80% at this point . A thoughtless and arrogant act of greed- Nothing Less.
ONIX GB remains independent and has decided the best way to communicate is on a general level , helping every customer that has put faith in us and what we make for the last 35 years. Equally addressing, fake news,brand fakes, gossip and hearsay thats rife everywhere, thus creating a techinical history of all past and future products . Our products last years so we need a place where google is not the driving reason to be there , and where rare and frequent questions can be answered factually for past and future reference by all of our customers for years to come.
We will introduce the owners area of our site in the next few days. This will be password protected, exclusively for existing owners, or people that are waiting delivery, having paid . It will have privileged access for our new shareholders with exclusive updates and live chats frequently . With hifi tips and tricks that make things better using our products as the basis of how . Only for authentic ONIX owners
The current global situation has created a rethink of many business systems, and in particular how people understand productive companies, what they need to do to make things happen, along with the challenges all companies face in an ever increasingly corporate stock market driven world, run by people that only care about stock price .
Onix has voiced opinion on the strain E mails put upon productive time of a manufacturing company . E mails culturally often demand unreasonable response times and ask questions that are answered on our site, people forget its one E mail to them, but one of 100s to us. We make products, our computers don't, time costs money, we think money better off placed in what you buy . Computers are slaves to us, we are not slaves to them . Emails are not for conversation , people are. We are one of the select few companies that appreciate human interaction. Its how we learn and make better products, by listening to you the buyer, so you get more .
What Owners/Customers need to do
We ask every past and existing ONIX customer to send an E mail us, to register with us at the below address . These will be replied individually and are not automated, so include the product you own with serial numbers and small history , or the product you have on order, with the order number and model of the product , once checked for authenticity your password will be issued .
We will send you a reply , in the next few days , with your personal username and password, so that you can get an insight into ONIX reality, not just normal updates for internet eyeballs, but for ONIX HIFI enthusiasts that support what we do an why. You can then understand the daily trek we face as a small but dedicated company . The supply problems we get along with the interesting changes we often make along the way on new products , We are not just a product range, but we are family with a common thread, and how we support each other as any good family does makes us who we are .. Join us ..
Please send your Email to firstname.lastname@example.org
ONIX GB WILL NOT SIT ON THE FENCE
This is a message from our CEO Adam Worsfold
I do not condone racism or prejudice to anyone or by anyone , I do however know how much trouble COVID 19 is causing each and every person in every corner of the world . ONIX GB deal with over 80 countries, and have offices in Asia . Relationships built over years with suppliers and good people are ever-increasingly under threat due to their situation and the resulting changes of this business environment . I am personally affected by the pain or risks many people are enduring, but I like many must protect those around me . We must all beat this quickly, and I ask everyone to understand how we as a company are doing our best to move forward . We are not seeking sympathy or glory , we are seeking understanding and tolerance of our efforts . We are an international company with many customers from years of making great products . Everyone is important and no one is greater than another .
Blaming others does nothing , but the current need to protect ourselves from COVID 19 was clearly created by the ruling Chinese repressive regime, and their relentless greed. I had no doubt and was told from the very start that China are concealing the true situation they faced , preferencing money above lives of their own citizens and now ours too . China failing to inform the world of their real figures, time of discovery , or reality of COVID 19 . since creating the current chaos . No one should accept this international deception by one single country for any reason. ONIX GB has never hidden our dislike of the Chinese ruling party, and have made it known we don't like it .
I want to make it clear we DO NOT blame the Chinese people, I personally know good Chinese people, and have some lifelong Chinese friends, but we must unreservedly blame Chinese leaders, and the clear cost to human life that poor leadership and greed has sacrificed at cost to us all. The people, not just governments, must never alow this to happen again to anyone .
The above reality makes us more determined than ever to continue to grow within the UK , and not take the easy road like most and make profit by using China. To do this we need support from like minded people. I will soon be offering an exceptional opportunity to share our future success to every single existing customer that supports us through this hard time and has supported us in the past . I will be contacting customers via E mail with further details of my idea shortly. I have decided the reward of our British spirit, is best given to those that deserve it, and those that appreciate it, in particular those that understand who we are and why .
We as a company make choices based on information, we cannot at any stage change anything outside of our control or knowledge.
Thankfully ONIX GB is based in the UK , and we are given the respect to protect lives with the freedom to do so . Allowing all of our suppliers and staff the abilty to do what is required to protect themselves, and their families. This is called humanity.
We have been stunned at how many people worldwide do not realise the impact this situation has had on business and personal life. We suggest everyone adjust and understand how this affects them by reading news, and understanding the long term result of an insular atitude and mentality . This virus WILL affect every single individual on the planet at some point from now on in . Our thoughts remain with those that are fighting it .
There are 7 Billion people on one earth, ALL OF US HAVE THIS PROBLEM ..ALL OF US NEED TO WORK TO RESOLVE IT . We are intolerant to companies that are exploiting the situation such as carriers ( DHL, TNT, DPD, UPS and others ) to name just one set . We are working to keep things moving but its not easy. We really appreciate the many others that know how hard our task is, more than this we thank everyone that appreciate us for trying .
We make our products in the UK , we buy & make parts, from UK suppliers , to create genuine ONIX products. The final ONIX product that you enjoy is created and built by us in England . We are proud, that we still do this . We are one of a very select few. We value our customers, and we love what we make, but we are human and we physically make our products .ONIX GB will survive this period of time by foundations laid down years ago, but we ask everyone to understand we are people above all else, and we can only do what time and current conditions permit. We are not machines.
We will TRY to answer E mails within 72hrs ( if an E Mail request is something that requires an answer considering reality of existing restrictions and what can be done ) , we will answer the phones during working hours , and we will carry on doing the very best we can. Our units don't grow on trees , and we ACTUALLY MAKE our units. This takes time ,skill , effort and know how . We do this in one location called a production area . 3 Billion people ( half of the worlds population ) are on lockdown worldwide , we are on lockdown in the UK . This is affecting everyone and every business on the planet in some way.
Everyone must try to bring this terrible situation to an end quickly, by considering others, while protecting ourselves and our loved ones. We want to go forward as quickly as we can, we ask everyone help us to do so, and consider our challenges in the process.
In the next few weeks we will be adding extra areas to our site and updates of interest to many enthusiasts
Keep checking back .
We manufacture products ( actually make ) in the UK . We do not buy boxes with product inside to sell, we make our product.
No one can be blind to the restrictions imposed upon everyone at this time, and we are also subject to UK and international covid 19 restrictions. Flights of all nature are reduced to less than 50% of normal capacity so we cannot predict or offer accurate prediction as to timescale of deliveries, we like others join the queue
Many companies in the UK are closed by law, while trying to deal with this crisis.
We are doing our best within new UK emergency laws, using available staff to address the covid 19 hurdles.
Everyone must show consideration and tolerance, to all people with no prejudice at this difficult time.
A personal message from our CEO Mr Adam Worsfold
Repeating what has been said so many times about COVID 19 is not required , but like everyone on this planet ONIX GB as a group of people , dedicated to making great products, have to put our personal safety above all else at this time . While considering the situation, it is not a time for blame. Blame is an irrelevant emotion that we all need to put aside . We must all safeguard ourselves and our families , and consider the devastation in all areas of life that is currently being placed upon our neighbors and partners across the globe.
With the above in mind considering the speed and dynamic nature of changes, we will continue to do what we can to operate, however, we are under no illusion that we can completely resolve the daily hurdles presented to us without some effect . We , ONIX GB being a strong company , will bring everything we have planned to a required result . We do not make excuses, so we will reward every single one of our loyal customers for understanding of this situation thats being placed upon us. We appreciate everyone's tolerance during this time and process of the UK, and everyone on the planet, returning to normality.
Our phones will be answered during working hours, while we are all working from home, this may lead to some delays in answers to any enquiries you may have, but I am sure most people would understand . All deliveries will be made as the situation permits during this time . However, we like yourselves , must protect ourselves , and nothing must come above all of us taking great care at this time for each and everyone of us . Worldwide.
( CEO ONIX GROUP )
It is clear everyone is being seriously affected by the dire global situation. We are doing our best to mitigate any disruption within ONIX. We actually manufacture our products with over 625 individual parts to make one single unit. Over half of these parts are made for us to our design - Even our product boxes are made exclusively for us.
This is what makes ONIX unique and helps us to maintain the quality we acheive.
Our task is not easy , and as we are not machines, and neither are the craftsmen that make our parts
we all get tired too. We are human.
Extended time is being consumed and is unavoidable, but we are a solid company with no debt, no loans or bank demands so we are determined to keep moving forward through these trying times , always mindful of expectations. We know our products and quality will be upheld, all we ask from each customer is understanding that this is a global situation and we are doing our very best within our ability to do so. We at no stage like excuses ,
but right now all of us need to be tolerant and understanding of the many others that are suffering.
We have made a decision due to recent global disruption of supply chains, to bring forward our end of year stock check This enables us to re-stock sufficient supplies to meet our existing and future demand.
We will be closed to phone calls from 04-03-20 until 09-03-20 and we will re-open on the 09-03-20
Like all companies worldwide we are subject to market forces and various changes in the business environment, we do not believe exploitation of any situation warrants price increases, unless justified . We do however have to make a profit so we wont just lay down and accept some of these increases. We all know prices tend not to change once accepted . The recent unprecedented price increases in some goods or services we use is both unjustified and without merit . They are not real cost rises , they are just exploiting the current situation. We know this .
Many companies choose to pass these spurious costs on to the customer, but we do not . We have chosen to fight them by sourcing suppliers that work within ethics of cooperative business . We are using OUR time, to protect both the quality of what we make, and our need to remain competitive.
In one case a key component increased by 700% in the last month !! We have since found the same device somewhere else for the price we normally pay . This source process does however take considerable due diligence and time, so we thank everyone for the understanding of why we take this stance, and the continued understanding of why we do this to safeguard our future, for every one of our past, present and future customers .
OA21 Icon Update
We are very pleased with progress of the OA21 Icon, and are happy to say that most payments are now cleared as of the 24-02-20 and all orders accepted. Naturally in true ONIX tradition we will make sure each unit is how the buyer expects it and we will notify every buyer when we are ready to ship .
Note :- We will only ship to the original payment address ( unless we have received advice of a new address already as of todays date 24-02-20 ) . We now cannot allow personal collection as we must have a carrier delivery confirmation . We are still waiting for final back panels ( This part is 100% new so had to go through usual R & D where there is no shortcut ) but we don't anticipate a delay at this point .
We are at constant battle with carriers, so we have reached an agreement that all shipments will be insured and all shipments will only be sent on Tuesdays and Wednesdays . We will not ship any other day
We are stunned at the regular theft of our products by carriers, and must make it known that if any stolen products are bought from E bay or any other site, or by any other method they will not be supported in any way . No parts will be supplied or any upgrades sold for the life of the unit . We offer a service of authentication of all our products made from 2014, so if you are offered any products to buy not directly from us, you can call us or E mail us with a request to check any product you may be offered . We will confirm its status before you buy it . If it is stolen we will let you know . We encourage resale of good quality products, but we must all stop the market for stolen goods .
We have received final payments from all but 2 Icon orders , we have today released 2 more OA21 Icons for sale on a first come basis , they will need to be paid as an order fee, and an immediate final fee sent for payment as variable country shipping costs will be added to the final invoice, to be sent/paid within 24 hrs. We are pleased that security checks are nearly complete and have worked to protect us .
Things often occur when time moves on, and as such communication with us , is crucial when circumstances change . We thank everyone for prompt final payment of the OA21 Icons, and we look forward to shipping soon when all are completed and ready.
We are waiting for serial no plates, and final revisions to the ICON back panel. Changes due a data file error and laser cutting problems were required and these had to be remade .These changes are not delaying our process , but are just part of any production procedure . We are extremely excited about everyone receiving their OA21 Icons as the new ONIX OA21 ICON is truly the best OA21 Ever made . We know you will agree .
See the back panel errors of the OA21 Icon here
Invoices and final payment requests will be sent today 10-02-20 for the OA21 Icon to UK customers. If you have not received or paid a final invoice and you are an export buyer please contact us urgently .
Payment can be made on line with your specific voucher code contained in the email . Using the link within it . This final payment will include a reduction for you order fee already paid, and a fixed cost of carriage within the UK added to the final invoice.
OA21 Icon Options
Moving Coil Boards April 2020
We have managed to sourcea limited number of original transistors , that were used in the original MC boards of the OA21s, these were very very good and they made the sound exceptional , so we will make a limited number of MC boards using the older design for MC type Vinyl cartridges for the OA21 icon ( NOT OA21 original amps ) . This board is not available until April 2020.
Soap 20 April 2020
Development of a new "Soap 20" for the OA21 Icon is underway and will become a stock item , these will be retro-usable with older OA21s amps , They will be released in April 2020, we have taken the opportunity, to develop the new unit along side the OA21 Icon . Early prototypes are showing great benefit.
For older OA21 amps a change of socket on the back will be required , we will try to appoint local agents to carry out this work . We will supply kits to do this work to them . They cannot be supplied to end users .
Requests for the final payment of the OA21 Icon will sent soon , you will receive an E mail with instructions of how to pay , and it will need to be paid within a few days . We will then ship all icons after payments have cleared . We are undertaking additional security checks for these payments, so if you have any problems with payments on line, please contact us via the contact form here
The order fee paid for all orders of the OA21 Icon amplifiers CANNOT be transferred to other customers
This is due to continued attempts at fraudulent claims for orders that were never placed of both DNA range products and others on our site .
We cannot reply to UK E mails for progress of orders , irrespective of company time restraints for dealing with E mails , the claims for false orders are almost always made by E mail, and a simple telephone call tends to address this issue. Most false claims have been made from within the UK. Updates for anything from the UK must be by phone .
The OA21 Icon has over 300 parts, some had to be remade from original product samples. We have since had to convert files and redraw parts at very time consuming cost, so that new machines can read new file formats to make the parts we require , we were determined to make the icon the way it has to be to emulate the original OA21, but this took far longer than anticipated for some case parts and changes to manufacture processes . Today's methods of production and a 35 year old design has presented some issues with timed deliveries , it is well known that the UK is our preferred supplier source, but equally the UK is not known for its timed reliability . The original PCB also had to be re-laid as the original files were not compatible with any of the latest software that makes PCB boards . We have done these things but are still waiting for some parts to be completed.
The OA21 Icon will be the best OA21 Ever made and we are really pleased it will wear that crown .
We will issue invoices for final payment 14 working days before dispatch, ( After cleared/Processed funds ) and all icons will be despatched together so as to be delivered at the same time WORLDWIDE . We will post pictures of progress in the near future, and create a page of the making of OA21 icons when all have been delivered and received .
Onix is ready for Q2 in 2020:-
The USA is integral to our 2020 plans .
Better than ever, ONIX and the USA will work to bring a new range soon .
We will also launch two new ONIX Owned brands
Onix owns 10/10, and Shaved Monkey ! They are Coming ..
The DNA45's are now limited with Delivery will be in Feb 2020
A British Made low cost ONIX Amp.
"One of the best bargains in hifi"
This is as quoted by a new ONIX DNA 45 customer in Jan 2020
Fantastic take up of all 2020 stock for the DNA 50 Ultimate
DNA50 Ultimate for 2020 , none left for all of 2020 DNA 50 Ultimate with personal Name/Date/ milled for the first owner on the serial number plate ( Free Choice Option )
Introducing New Product
We have introduced our " Speaker Spike stabilisers" click here
Why dont you sell via retail dealers ? We get asked more often .
Everyone wants value , Everyone wants a good deal. The world is changing its 2019/2020
We had to choose , and we know its right , lets compare why.
High Street ( we still use Agents for some products )
Benefits:- Personal Service ,hear it , feel it , be reassured its good then take it home.
Negatives :- Cost typically 50% more you pay for shop rent , staff wages & with many you get profit based sales tactics
Direct ONIX - manufactuer sales :-
Benefits : Save 50% of cost , built for you , Try in your own home with your system, support,
Upgrades and offers , DSR ( EU )
Negatives:- Wait longer to get it - Nothing worth having is not worth waiting for .
2019 ..August Update .. perfection takes time
Its August 2019, the UK has welcomed Boris Johnson as our new Prime Minister , ONIX has had a few delivery delays due to our continued managment of quailty and never degrading our standards. We know perfection comes to those that know its not instant. We welcome our new Logistics company " Inexpress " and look forward to using them for all of our deliveries worldwide . We are reducing the DNA50 for just 2 weeks until the 20 August 2019 . Delivery will be in late September for those ordered in August with our August discount . We have adressed our e mail server and suggest if you have sent a E mail in July please resend it as many got lost , emails are not an exact science.
WE NEVER IGNORE YOU ..Or call us it works so much better